Xbox 360 RROD Part III; Green Means Go
After shipping my dead Xbox 360 console two weeks ago I received my replacement unit via UPS yesterday. After opening the box and un-wrapping the unit, the first thing I did was look at the manufacturer’s date on the back which read 1-18-2008! Now this alone has me thrilled - a newer Xbox console means a lower chance of the RROD happening to me for a third time. In addition to the replacement unit, Microsoft also placed a 1 month Gold Xbox Live subscription card in the shipping box.
I plugged the console in and slapped my HDD on top, pushed the power button and the familiar whirring noise and a green ring presented itself. After setting up the initial console settings and downloading two updates I was back on Live and ready to go. Before I popped in GTA IV, I went to my 18 purchased Arcade games and loaded a few up to just make sure they didn’t revert back to trial versions - and they had not. Satisfied with that I loaded GTA IV and played merrily for the rest of the evening.
Overall my direct dealings (via phone & email) with Microsoft about my RROD issue was better than expected, especially after reading other customers’ disappointing stories. My Xbox died around the beginning of May and I wasn’t contacted by Microsoft about it until a week after. Then from the time I shipped my dead 360 (with a shipping box and slip they provided) to the day I received it (yesterday) it only took two weeks.
As an Xbox 360 fan, gamer and customer, my hope is that Microsoft will be able to provide the same level of customer service to all their Xbox 360 consumers, and that the horror stories of having 10+ RROD Xboxes or getting the run-around by reps on the XBOX hotline will eventually dwindle.
[Related Article: Xbox 360 RROD Part I: Another Bites The Dust]
[Related Article: Xbox 360 RROD Part II: Out of The Blue]
Glad to hear the Xbox came back alright. I’ve heard that if you try to play the arcade games on a new system that they won’t work if you’re not signed in. Is that true? I was just curious b/c think my 360 is on its way to the grave.
Hey man! I thought you couldn’t play the arcade games (purchased full versions) if you weren’t signed on with any Xbox unit, or you signed on with another gamertag. I could be wrong but I thought that was so you couldn’t share the full versions with other players.
Anyway - they work for sure when I’m signed in.
“I went to my 18 purchased Arcade games and loaded a few up to just make sure they didn’t revert back to trial versions - and they had not.”
Sign out of your profile and then try playing them. When the console and HDD registration numbers don’t match anymore because one of the two originals has changed since you downloaded the content the only way to play it in its full unlocked version is to be signed in with the profile that purchased the content. This goes for trial games, movies and television shows aswell as any map packs or expansions you may have purchased.
I can tell you this personally as it happened to me not once but TWICE. While it was rather annoying and it is EXTREMELY time consuming to fix, took over 7 months the second time, Microsoft rewarded my patience with 2000 free microsoft points. Hopefully this hasn’t happened to you and if it has contact them IMMEDIATELY. The longer you wait the harder it is to fix.